Payments / Credit

 

• No cash payments can be accepted.

• You must have enough credit on your account for your next lesson before it can begin.

• If you don’t have credit on your account for your next lesson by the time it starts, the lesson may be cancelled and you could go into negative credit.

• If no more lessons are required, due to stopping lessons or passing the test, any remaining credit will be refunded as soon as possible.

• The 'Starter Package' is only available for beginners who have never had a driving lesson with an instructor.

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Cancellations

 

• Bookings must be cancelled more than 48 hours before the lesson start time, otherwise a full charge will apply.

• If you don't show up for a lesson, I will make attempts to contact you; at 20 minutes past the agreed start time the lesson may be cancelled without refund.

• If a lesson cancelation is my responsibility I will not charge for the lesson.

• Do not show up to your lessons if you are unwell. If you think you’re getting sick, please cancel as far in advance as possible.

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Code of Conduct for Students

 

• Be respectful and polite at all times.

• Safety is the number one priority, you must take driving seriously, stay focused and alert.

• I expect students to put effort into learning, it takes more than just showing up to lessons to become a good driver.

• Anything that might cause distraction or impairment must be discussed at the start of the lesson, for example: tiredness, mental or physical illness, emotional distress, hangover, medication, etc. Allowances may then be made so that the lesson can proceed if possible.

• Discriminatory or threatening language will not be tolerated.

• Breaches of these rules may result in ending the lesson early without refund, and potentially cancelling future lessons.

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Data Protection

 

• My dash-cam may be set to record in-car audio, this is for insurance and legal purposes and will only be shared with relevant organisations.

• Any personal information provided is protected under the GDPR and never shared with third parties without permission.

• You can read a our full Privacy Policy at http://www.olliedriving.com/privacy-policy

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Complaints

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• When possible, please raise any concerns with me before making an official complaint.

• Complaints can also be made directly to the DVSA via instructorconduct@dvsa.gov.uk